Privacy Policy

Last updated: June 12, 2026

Carmel Lane Ventures LLC ("Carmel Lane Ventures," "we," "us," or "our") respects your privacy. This Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website, carmellaneventures.com, and to the services we provide to local businesses, including our AI phone receptionist and automation services.

1. Information We Collect

Information you provide

• Contact details — your name, business name, email address, and phone number when you contact us, request a demo, or become a client.
• Communications — the content of calls, voicemails, text messages, emails, and form submissions, including information our AI receptionist collects when you call a number we operate on a client's behalf (such as your name, callback number, and the reason for your call).
• Billing information — for clients, billing and payment details, processed by our payment provider.

Information collected automatically

• Device and usage data (IP address, browser type, pages viewed) and similar information collected through cookies and analytics tools.

2. How We Use Information

• Provide, operate, and improve our websites, AI receptionist, and automation services.
• Respond to inquiries, schedule callbacks, and connect callers with the business they contacted.
• Send service-related and operational messages (for example, alerting a business to a new lead).
• Process payments and manage client accounts.
• Maintain security, prevent fraud, and comply with legal obligations.

3. SMS / Text Messaging

If you provide your mobile number and consent, we (or systems we operate on a client's behalf) may send you service-related and operational text messages, such as appointment or callback notifications and responses to your inquiry. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at the email below.

4. How We Share Information

We share information only as needed to run our business:

• Service providers — vetted vendors who process data on our behalf, such as telephony and voice-AI providers, hosting and analytics providers, and our payment processor. They may use the information only to provide services to us.
• Legal and safety — when required by law, subpoena, or to protect our rights, users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

5. Data Retention

We keep information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices & Rights

• Opt out of text messages by replying STOP, or marketing emails via the unsubscribe link.
• Request access to, correction of, or deletion of your personal information by contacting us.
• Disable cookies through your browser settings.

8. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices; review their policies separately.

9. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Policy from time to time. We will post the revised version here with an updated "Last updated" date.

11. Contact Us

Carmel Lane Ventures LLC · Lehigh Valley, Pennsylvania
Email: [email protected]